Privacy Policy

1. Introduction

SKYLOQ LLC, a Wyoming limited liability company ("SKYLOQ," "we," "our," or "us"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the SKYLOQ mobile application and website (collectively, the "Service").

By using SKYLOQ, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We collect the following categories of information:

• Account information — your name, email address, and password when you create an account
• Pilot profile data — your home base, target role, current role, bio, certifications, and career goals that you enter into the app
• Flight log data — flight hours, aircraft types, dates, and remarks you log within the app
• AI conversation data — messages you send to the SKYLOQ Assistant and responses generated
• User-generated content — posts, comments, likes, and shared content you create or interact with in the community feed
• Profile photo — if you choose to upload a profile photo, it is stored and displayed publicly to other SKYLOQ users
• Social connections — your connections, followers, and following relationships with other users on the platform
• Direct messages — private messages you send to or receive from other users through the in-app messaging feature
• Content interactions — posts you save, hide, or report, and jobs you bookmark
• Usage data — how you interact with the app, features used, and session information
• Crash and diagnostic data — device type, OS version, app version, and crash reports collected automatically to help us identify and fix bugs
• Payment information — subscription status and billing period (payment card details are processed by our third-party payment processor and never stored by SKYLOQ)
• Date of birth — used to verify that you are at least 16 years old and to determine which features are available to you (users aged 16–17 cannot access community, messaging, or networking features)
• Promotional codes and vouchers — codes you redeem to access subscription features, and the source or issuer of those codes
• Feedback you submit — comments, suggestions, bug reports, and ratings submitted through the in-app feedback feature
• Legal acceptance records — the version of the Terms of Service and Privacy Policy you accepted, and the date and time of acceptance

3. How we use your information

We use your information to:

• Provide, operate, and improve the SKYLOQ Service
• Personalize your AI assistant responses based on your flight log and career goals
• Generate AI-powered insights and goal recommendations
• Display your profile, posts, and activity to other users in accordance with your visibility settings
• Deliver your community feed, showing content from pilots you follow and connect with
• Suggest other pilots you may know through our networking features
• Surface aviation job listings relevant to your profile and career goals
• Send notifications about activity related to your posts, connections, and messages
• Process subscription payments through our third-party payment processor
• Send you important updates about the Service or your account
• Respond to your support requests
• Enforce our community standards and review reported content
• Detect and prevent fraud or misuse
• Diagnose and fix technical issues using crash and diagnostic data

4. AI and third-party services

SKYLOQ uses artificial intelligence to power the assistant, insights, and goal recommendations. To generate responses, your inputs to AI features (including chat messages and relevant profile information) are processed by third-party AI service providers operating under data processing agreements with us.

We also use the following categories of third-party services to operate the SKYLOQ platform:

• Cloud infrastructure and authentication — for account management, database storage, file storage, hosting, and crash reporting
• Payment processing — for subscription billing and management
• Search infrastructure — for indexing and serving search results across pilot profiles and community posts
• AI services — to power the assistant, insights, and goal recommendations
• Job listings aggregation — to source aviation job opportunities from public job boards and populate the Flight Opportunities screen
• Analytics and advertising — third-party services that help us measure the performance of our advertising campaigns and website. These services may set cookies that are activated only after you provide consent through our cookie consent banner.

AI training and your data. We do not use your personally identifiable information to train AI models or for analytics. Our third-party AI service providers process your data solely to generate responses on our behalf, and under our agreements with them, your data is not used to train their AI models. Conversation data may be retained briefly by these providers for abuse monitoring before deletion, in accordance with their respective enterprise data policies.

Aggregated and anonymized usage data. We may analyze aggregated, anonymized usage patterns and trends (such as feature engagement, average usage statistics, and broad content patterns not tied to any individual) to improve the Service. This does not involve your personally identifiable information.

A current list of subprocessors is available upon request by emailing privacy@skyloq.app.

5. Data sharing

We do not sell your personal information. We share your data only in the following circumstances:

• With third-party service providers as described above, solely to operate the Service
• With other SKYLOQ users — your display name, profile photo, bio, and public posts are visible to other signed-in users. Posts marked as "public" are visible to all users; posts set to "connections only" are visible to your connections. Direct messages are visible only to the participants in that conversation.
• If required by law, court order, or government authority
• To protect the rights, safety, or property of SKYLOQ or our users
• In connection with a merger, acquisition, or sale of assets, with notice provided to you

6. Data retention

We retain your data for as long as your account is active. AI conversation threads may be archived after extended inactivity. You may request deletion of your account and associated data at any time by contacting us at support@skyloq.app. We aim to process deletion requests within 30 days, though timing may vary based on availability.

When you delete a post or comment, it is marked as inactive and removed from public view immediately. Residual data may be retained in our systems for a limited period before permanent deletion (typically within 30 to 45 days), except where retention is required for legal or safety purposes.

Direct messages are retained for the duration of your account. If you delete your account, your messages will be removed from your view; however, copies may remain in the recipient's message history until their account is also deleted or until our standard deletion process completes.

7. Pre-release and testing programs

From time to time, SKYLOQ may offer pre-release features, advance versions, or testing programs to selected users. During these programs, we may review aggregated and anonymized usage patterns to improve the Service. We may also retain diagnostic data, crash logs, and feedback for longer than the standard retention windows described above to investigate bugs, validate fixes, and improve product quality. Participation in such programs is voluntary and may be discontinued at any time.

8. User-generated content and community features

SKYLOQ includes community features that allow you to create and share content with other users. By posting content on SKYLOQ, you grant us a non-exclusive, royalty-free license to store, display, and distribute that content within the Service for the purpose of operating the platform.

You are responsible for the content you post. You must not post content that is unlawful, abusive, harassing, defamatory, or that violates the rights of others. Please review our Terms of Service for the full list of community standards.

Content visibility is controlled by the settings you choose at the time of posting:

• Public — visible to all signed-in SKYLOQ users
• Connections only — visible only to users you are connected with

Your profile information, including your display name, bio, home base, and profile photo, is visible to all signed-in users to support networking and discovery features.

9. Content moderation

SKYLOQ provides tools to help keep the community safe:

• Reporting — you can report posts that violate our community standards. Reports are reviewed by our team and appropriate action will be taken.
• Hiding content — you can hide posts from your feed without reporting them.
• Blocking users — you can block other users, which prevents them from seeing your content or interacting with you on the platform.

We review reported content and reserve the right to remove content or suspend accounts that violate our Terms of Service. We do not guarantee that all harmful content will be identified or removed.

10. Security

We implement industry-standard security measures including server-side access rules, encrypted data transmission (HTTPS), and authentication controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Minors and users under 18

SKYLOQ's minimum age is 16. We do not knowingly collect personal information from anyone under the age of 16. If you believe a user under the age of 16 has created an account, please contact us at privacy@skyloq.app and we will delete the account and associated data promptly.

For users aged 16–17, we apply additional protections:

• We restrict data collection to what is necessary to provide the flight log, AI assistant, certification tracking, career goals, and job-discovery features
• Community features (the feed, posting, commenting, and reactions), direct messaging, and networking and discovery features are disabled and not available to these users
• Profiles are set to a restricted visibility mode by default and are not discoverable through search
• We do not profile users under 18 for engagement-optimizing features

Parents and guardians of users aged 16–17 may contact privacy@skyloq.app with questions or requests regarding their child's account.

12. Your rights regarding your data

You have rights regarding the personal data we hold about you. To exercise any of these rights, email privacy@skyloq.app. We will verify your identity by matching against your account information before processing any request.

• Access. You may request a copy of the personal data we hold about you.
• Correction. You may correct inaccurate personal data through the app settings or by contacting us.
• Deletion. You may request deletion of your account and associated data at any time. We aim to process deletion requests within 30 days, though timing may vary based on availability.
• Communication preferences. You may opt out of non-essential communications at any time through the app settings or via the unsubscribe link in our emails.

We do not sell your personal information. We do use third-party services to measure the effectiveness of our advertising campaigns (such as ad conversion tracking), which may involve cookies and limited data sharing with the advertising platform. You can decline these technologies through our cookie consent banner.

13. Geographic scope

SKYLOQ is intended exclusively for users located in the United States. We do not direct our services to, or offer them in, any other country. If you access the Service from outside the United States, you do so at your own discretion and risk, and you remain responsible for compliance with any applicable local laws.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes your acceptance of the updated policy. Material changes — including changes to data categories collected, purposes of use, sharing practices, or your rights — will trigger a renewed acceptance flow within the app. Non-material changes (typos, formatting, expanded clarification of existing practices) will be communicated by updating the "Last updated" date.

15. Contact us

If you have questions about this Privacy Policy, contact SKYLOQ LLC at privacy@skyloq.app.